IT Support Specialist, Level II at CSK Technologies in Knoxville, TN

About Us:

CSK Technologies is a Knoxville, TN based Cloud Computing, Managed Services and IT Projects company serving the East TN Region. CSK serves hundreds of clients throughout East TN with a special emphasis on those in the Healthcare industry, such as Physicians, Urgent Care, Surgery Centers & Dentists.  

Job Overview:

CSK Technologies is currently looking to fill up our "Virtual Bench" or "Roster" of  "A Players", specifically to fill the role of IT Support Specialist, Level II. This individual will be responsible for working mostly in a remote and onsite support role of our customers throughout East TN, but in an Advanced Role supporting our Level I Specialists and working with our Data Center and Cloud Operations.

The majority of our customers are in the Healthcare industry, so professionals with customer service knowledge and experience are required.  

Responsibilities:

• Utilize our tools and various technologies to provide a variety of services to end-user clients
• Provide Escalated Remote IT Support to End-Users on a day to day basis
• Provide Escalated Onsite IT Support to End-Users on a day to day basis
• Troubleshoot, Diagnose and Resolve IT Problems related to
  • Microsoft Windows Servers
  • Microsoft Exchange
  • Microsoft SQL Server
  • Routers, Switches, Firewalls, Access Points & Other Network Devices
  • VMWare & Citrix Virtualization Technologies
  • Citrix XEN Presentation Server
  • Microsoft XP, Vista and Windows7 Operating Systems
  • A variety of desktop applications such as Office, Adobe Acrobat, Quickbooks, etc
  • A variety of healthcare applications related to practice management and electronic medical records.
• Communicate clearly and effectively in a written and oral fashion
• Manage personal time effectively and keep up with tickets, time and notes related to work performed
• Be available to be on 24/7 call on a rotation with other team members

Requirements:

• High school degree, Associates, Bachelors or Technical Degree Desired
• 3-5 Years IT Experience
• Strong desktop operating system and applications knowledge
• Strong understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access
• Strong understanding and experience with ALL Microsoft Windows Server & Application technologies: Server, Exchange, SQL, OCS, Terminal Services
• Knowledge and some experience with Virtualization Technologies from Citrix and/or VMWare

Bonus Points:

• Background in IT Managed Services
• Certifications from: Microsoft, VMWare, Citrix, Cisco, Juniper, CompTIA